Privacy policy


Data Controller

Agnes Ceramics, Registered Office, VAT number: 03878740129.
Contact details:
Interested parties can contact this email in writing for the exercise of the rights enshrined in the EU Reg. 679/2016.

Data Processing Manager

For any questions about this privacy policy or to exercise your rights, obtain confirmation of the existence or otherwise of the same data and to know its content and origin, verify its accuracy or request its integration or ‘update, or rectification (Article 7 of Legislative Decree No. 196/2003) or cancellation, please contact our manager Agnese Puricelli via:

● email, at

● in writing, at street address

Information content

This information will govern all relations between Agnes Ceramics with VAT number whose registered office is in Via, and the requesting Customer, during the registration and contact process. Data controllers within the Group may change from time to time based on developments in the Group’s business.

This page is intended to describe how the site is managed with reference to the processing of personal data of visitors who consult it. This is an information notice also provided pursuant to art. 13 of the legislative decree n. 196/2003 – Code regarding the protection of personal data to those who connect to our website (hereinafter “Website”) by accessing the web services electronically. The information is provided for the Website and not for other websites that may be consulted by the user via links.

The information is also inspired by Directive 2009/136 / EC, which introduced new rules on cookies, and Recommendation no. 2/2001 adopted by the European authorities for the protection of personal data to identify some minimum requirements for the collection of personal data online, and, in particular, the methods, timing and nature of the information that the data controllers must provide to users when they connect to web pages, regardless of the purpose of the link.

As part of our daily business, we need to collect personal data from our current and potential customers in order to meet their needs for a range of services and provide them with information about our services. Customer privacy is important to us. Our policy is to respect the confidentiality of information and the privacy of individuals. This information outlines how we manage the personal data provided to us by customers or third parties in relation to our provision of services, or that we collect during the use that customers make of our services and / or our websites. The information also describes the rights of customers in relation to our processing of their personal data. Our privacy policy will be periodically reviewed and modified taking into account new obligations, technological evolution and changes made to our operating practices, in order to keep it constantly updated in a constantly evolving context. Any personal data we hold will be governed by our most recent privacy policy. Any reference to “we”, “our”, “our” in this privacy policy is a reference to our company as required by the context, unless otherwise specified. Likewise, any reference to “You” or “Your” in this privacy policy is a reference to any of our current or potential customers as the context requires unless otherwise specified.

What kind of personal data do we collect?

If you are a current or potential customer, we may collect different types of information about you in different ways through your use of our services or other relationships with us, contact forms, sign-up forms . We may also collect this information about you from third parties, whether through marketing lists purchased from third parties, from public sources or through our scheme for introducing new customers from existing ones. We may also obtain personal data about you. through the use you make of our websites through the use of cookies on our websites and / or applications, in particular by recording which pages you visit on our websites. We may periodically ask you to voluntarily provide us with other personal data (for example through market research, surveys or special offers). If you fail to provide the data we need to satisfy your request regarding a specific product or service, we may not be able to provide you with the requested product or service. We may record any communication, whether electronic, telephone, in person or otherwise, that we may have with you in relation to the services we provide to you or our relationship with you. These records will be our exclusive property and will constitute proof of communication. between us and you.

In addition, the computer systems and software procedures used to operate the Website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow the computers that connect to the site to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the Website, the URI (Uniform Resource Identifier) ​​addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s IT environment. These data could be used for the sole purpose of obtaining anonymous statistical information on the use of the Website and to check its correct functioning. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site.

To whom can we transmit personal data?

As part of the use of your personal data for the purposes indicated above, we may disclose your data to other Group companies and other back office services; to service providers and specialist consultants appointed by us; to intermediary agents with whom we have established a relationship of reciprocity; to anyone authorized by you. In general, we require companies outside the Group that manage and process personal data to recognize the confidentiality of such data, to undertake to respect the right to privacy of any individual and to operate in compliance with the regulatory provisions in force on data protection, as well as to this privacy statement. External service providers may keep a record of searches performed on our behalf and may use the search data to assist other companies in carrying out their searches. Please note that the use of your personal data by external third parties acting as data controllers of your personal data is not covered by this privacy policy and is not subject to our privacy standards and policies.

How do we obtain your consent?

In cases where our use of your personal data requires your consent, such consent will be provided based on context, through contact forms, registration forms. Given that we rely on your consent as the legal basis for the processing of your personal data, you have the right to withdraw this consent at any time by contacting us using the contact details indicated in this privacy policy.

How do we manage personal data?

We always take appropriate technical and organizational measures to ensure the security of your information. In particular, we train the staff responsible for managing personal data to respect the confidentiality of customer data and the privacy of individuals. We take privacy violations very seriously and take strict disciplinary measures, including, where necessary, dismissal. We have appointed an Information Security Officer to ensure that our handling of personal data complies with this privacy policy and applicable current legislation.

Methods and timing of storage of personal data

Safeguarding the privacy of Customer data is important to us, whether the Customer interacts with us in person, by telephone, by post, on the internet or by other electronic means. The personal data provided are treated with the utmost confidentiality, they are stored in a protected computerized filing system, in hard copy or through other registration methods. Specific measures are taken against the abuse, loss, unauthorized access, manipulation or dissemination of personal data. When such personal data is no longer considered necessary, we will remove any detail that could lead to the identification of the Customer or we will destroy the archived documentation.However, we may need to keep the archives for a period of time relevant. If we retain personal data in the form of recorded communication, by telephone, electronically, in person or otherwise, such data will be retained in accordance with applicable local law for a period of 5 or 10 years after the conclusion of our business relationship with You. If you have opted out of receiving marketing communications, we will keep your email address on our opt-out list in order to respect your dissent to receive such communications.

Transfers outside the European Economic Area

We may transfer your personal data outside the European Economic Area to other Group companies, as well as to other processing companies operating on our behalf (“Transferees”). To the extent that we transfer your information outside the European Economic Area, we will ensure that the transfer is lawful and that appropriate security arrangements are in place. In order to transfer personal data to third parties in territories that have no evidence of adequacy from the competent authority and applicable regulations, we enter into agreements with the transferees that guarantee appropriate and adequate safeguards on the basis of standard contractual conditions adopted by the European Commission. .

Cookies, what are they and how do we use them?

A cookie is a short text string stored on your computer when you visit a website. We use cookies on our websites to offer you a more relevant and effective experience, for example by presenting web pages based on your needs or preferences. We constantly strive to improve the functionality of this site through the necessary technological changes. This could lead to changes in the way personal data is collected and used. The impact of any technological change that may affect your privacy will be communicated in this Privacy Policy at the time of the change. Our websites may contain links to external sites of third parties. However, please note that third party sites do not fall within the scope of this Privacy Policy and are not subject to our standards and privacy protection policies. Please check with each third party regarding their privacy practices and procedures.

How to disable cookies?

Most Internet browsers are initially set up to accept cookies automatically. The user can change these settings to block cookies or to warn that cookies are sent to the user’s device. There are various ways to manage cookies. The user can refer to the instruction manual or the help screen of his browser to find out how to adjust or change the settings of his browser.
In the case of different devices (for example computers, smartphones, tablets, etc. .), the user must make sure that each browser on each device is adjusted to reflect their preferences regarding cookies.
If you want to delete the cookies installed in the appropriate folder of the browser used, each of them has its own mode peculiar, illustrated in the links below.

● Microsoft Windows Explorer: en-us / windows-vista / block-or-allow-cookies

● Google Chrome: .com / chrome / bin / hl = en & amp; answer = 95647 & amp; p = cpn_cookie s

● Mozilla Firefox: / kb / Enabling% 20and% 20disabling% 20cookies

● Apple Safari: .com / article.html? path = Safari / 5.0 / en / 9277.html

In case of a complaint

If you have any concerns about any aspect of our privacy policies, you can make a complaint. The complaint will be dealt with promptly.